LOVE2LAUNDRY

Your First Order 20

• How should I prepare for the first laundry collection?
• Do you provide laundry services in my city?
• How long will I be without my clothes?
• What happens if I have more laundry than expected?
• I am unsure if my items should be laundered or dry cleaned. What now?

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The Payment Process & Feedback 12

• Will my card be charged?
• How can I pay?
• Do you store my card details?
• Is there a minimum order?
• My payment was declined. What Now?

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Account 10

• How can I access my account?
• Should I have received a password for my account?
• Can I have one account for the whole family?
• I have an International card. Will you accept it?
• Where’s the receipt for my laundry?

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Collection & Delivery 14

• I need clean clothes, when can they be collected?
• What if my collection and delivery addresses are different?
• What if my collection and delivery addresses are different?
• I have a discount code. What Now?
• When will I receive my clean clothes?

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Getting Started 0

Dry Cleaning 3

• Why do my garments have labels on?
• Can all types of stains be removed?
• Are you insured in the event of damage?

Wash, Tumble Dry & Fold 12

• Should I weigh my clothes before collection?
• When making a Wash, Tumble Dry & Fold order, is there anything I can’t include?
• Should I separate my order into colours and whites?
• Are my clothes cleaned at a certain temperature?
• What detergents do you use? Can the service be tailored to my preference?

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Ironing 1

• Do you offer an iron only service?

Alterations & Repairs 1

• Do you provide a repairs and alterations service?

Instant Order 2

• Can you tell me more about your instant order service?
• How does it work?

Monthly Laundry Packages 3

• What about family packages?
• Do you do couple packages?
• Monthly Laundry Package

Corporate 5

• How do I set up a corporate account with you?
• We have more than one office, do we need to open two accounts?
• How does payment work?
• Can our employees have their dry cleaning collected from their workplace or their home?
• I have an Airbnb property. Can we work together?