LOVE2LAUNDRY
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0203 600 0296
Knowledge base
FAQs
Your First Order
20
How should I prepare for the first laundry collection?
Do you provide laundry services in my city?
How soon do I get my clean laundry back?
What happens if I have more laundry than expected?
I am unsure if my items should be laundered or dry cleaned. What now?
View all 20
The Payment Process & Feedback
12
Will my card be charged?
How can I pay?
Do you store my card details?
Is there a minimum order?
My payment was declined. What Now?
View all 12
Account
10
How can I access my account?
Should I have received a password for my account?
Can I have one account for the whole family?
I have an International card. Will you accept it?
Where’s the receipt for my laundry?
View all 10
Collection & Delivery
14
I need clean clothes, when can they be collected?
What if my collection and delivery addresses are different?
What if my collection and delivery addresses are different?
I have a discount code. What Now?
When will I receive my clean clothes?
View all 14
Getting Started
0
Dry Cleaning
3
Why do my garments have labels on?
Can all types of stains be removed?
Are you insured in the event of damage?
Wash, Tumble Dry & Fold
12
Should I weigh my clothes before collection?
When making a Wash, Tumble Dry & Fold order, is there anything I can’t include?
Should I separate my order into colours and whites?
Are my clothes cleaned at a certain temperature?
What detergents do you use? Can the service be tailored to my preference?
View all 12
Ironing
1
Do you offer an iron only service?
Alterations & Repairs
1
Do you provide a repairs and alterations service?
Instant Order
2
Can you tell me more about your instant order service?
How does instant ordering work?
Monthly Laundry Packages
3
What about family packages?
Do you do couple packages?
Monthly Laundry Package
Corporate
5
How do I set up a corporate account with you?
We have more than one office, do we need to open two accounts?
How does payment work?
Can our employees have their dry cleaning collected from their workplace or their home?
I have an Airbnb property. Can we work together?
Help Desk Software
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