Account

How can I access my account?
There are a number of ways that you can access your Love2Laundry account quickly and efficiently. You can log on to our website from any device or download ...
Fri, 11 May, 2018 at 6:05 PM
Should I have received a password for my account?
You can create a password when you set up an account with us. If you have forgotten your password, you can click on forgot my password and we will email yo...
Fri, 11 May, 2018 at 6:05 PM
Can I have one account for the whole family?
We understand that setting up separate accounts for other family members is time consuming so we’ve made it easy to organize laundry pick ups and collection...
Fri, 11 May, 2018 at 6:06 PM
I have an International card. Will you accept it?
Here at Love2Laundry we make payments simple and one of the ways that we do this is by accepting all forms of card payments, even international cards. This...
Fri, 11 May, 2018 at 6:06 PM
Where’s the receipt for my laundry?
If you require a VAT receipt, this is no problem at all. Simply get in touch with our customer care team at info@love2laundry.com and we will send you a rec...
Fri, 11 May, 2018 at 6:07 PM
Where can I find my order history?
Don’t worry, you can see all of your past orders in your Love2Laundry account so you can check your order history at any time. Simply log in to your account...
Fri, 11 May, 2018 at 6:08 PM
How can I cancel my order?
If last minute plans have come up and you are now unable to be there for collection or delivery and wish to cancel an order, that’s no problem at all. Call ...
Fri, 11 May, 2018 at 6:08 PM
Can I earn loyalty points?
Yes, of course. For every pound you spend with Love2Laundry, you get one point. Once you reach 500 points, you will receive a 10GBP discount to use on futur...
Fri, 11 May, 2018 at 6:10 PM
Do you have any aftercare advice?
Once your order has been delivered by a dedicated member of our team, there are a number of steps that we advise you complete. Check the returned order and ...
Fri, 11 May, 2018 at 6:10 PM
Do you store information about past orders?
You can find all of the information regarding any previous orders by logging in to your account opening the Love2Laundry app. Click on the dashboard to view...
Fri, 11 May, 2018 at 6:43 PM