The Payment Process & Feedback

Will my card be charged?
We understand that billing issues are a top priority. That’s why we use a secure payment system called Stripe to collect your card data, but rest assured, n...
Fri, 11 May, 2018 at 6:50 PM
How can I pay?
Paying for your order is quick and easy. You can pay for our laundry services online and via our mobile App. We accept various forms of payment including Am...
Fri, 11 May, 2018 at 6:51 PM
Do you store my card details?
At Love2Laundry, your financial data is in safe hands. We don’t store your card details on our server and we use the Stripe payment system to offer you maxi...
Fri, 11 May, 2018 at 6:51 PM
Is there a minimum order?
In order to place a collection with Love2Laundry, you have to meet the minimum order value of £10, £15, £20 or £25 depending on your postcode area. If your...
Wed, 24 Apr, 2019 at 9:51 AM
My payment was declined. What Now?
If your payment wasn’t successfully debited, don’t panic. This can happen for a number of reasons. One of the most common reasons for this is that your card...
Fri, 11 May, 2018 at 6:52 PM
How do I refer a friend to receive discount?
We offer all of our customers the chance to get discounts on their future orders simply by referring our services to a friend. Simply login to the dashboard...
Fri, 11 May, 2018 at 6:53 PM
I’ve misplaced my voucher code
Don’t worry, it may just be hidden away in your junk mail. If you can’t locate it here, a member of our team via our app and we can locate it for you. All o...
Fri, 11 May, 2018 at 6:53 PM
I have more than one voucher can I use both?
No sorry, you can only use one voucher code per order.
Fri, 11 May, 2018 at 6:54 PM
I accidentally forgot to input my voucher code. Is it too late?
It’s ok, accidents happen all the time. It may not be too late if you have only just placed an order with us or your order has just been collected by a memb...
Fri, 11 May, 2018 at 6:54 PM
My voucher code hasn’t worked. What Now?
Apologies, these things happen. If you have entered a voucher code and your order hasn’t been discounted, this could have happed because the code has expire...
Fri, 11 May, 2018 at 6:54 PM