Apologies, these things happen. If you have entered a voucher code and your order hasn’t been discounted, this could have happed because the code has expired. This could also happen if you have entered a voucher code that you have previously used. Are you trying to use the code on items that cannot be discounted? If you are having problems inputting a voucher code, please get in touch with a member of our customer care team who will be only too happy to help.