Your First Order

Are there items you don’t accept?
We do accept most fabrics, but if you include items made from fur, velvet, leather or suede, the price will be determined on inspection. Should you include ...
Fri, 11 May, 2018 at 6:03 PM
Can I track my order?
Yes, tracking your order with Love2laundry couldn’t be easier. You can do this online or via our mobile app.
Fri, 11 May, 2018 at 6:24 PM
I made a mistake and want to cancel my order. How do I do this?
Don’t worry, this happens all the time. All orders can be cancelled quickly and efficiently by calling us or sending us an email at Ca...
Tue, 9 Apr, 2019 at 12:46 PM
My clothing collection has grown since I booked a collection. Do you take additional items?
Yes, no problem at all. Simply add any extra items to your clothing bag and one of our trusty laundry experts will take care of it for you.
Fri, 11 May, 2018 at 6:45 PM
I’ve accidentally included an item. What do I do?
It’s ok. If you contact us in a timely manner, a member of our team can remove the item from your order and return it to you.
Fri, 11 May, 2018 at 6:46 PM
Do you provide customer care around the clock?
You can get in touch with our customer care team between the hours of 8am and 8pm Monday to Friday, and 10am to 6pm on Saturday and Sunday by calling us on 0...
Tue, 9 Apr, 2019 at 12:55 PM
You don’t deliver to my area. How can I use your service?
We are slowly but surely expanding our service so if we don’t currently offer collection to your postcode, with any luck we will do very soon.
Fri, 11 May, 2018 at 6:47 PM
Can I Use your service if I’m away from home?
No problem! If you are staying at a hotel that is in our catchment area, we will happily collect and deliver your laundry from a hotel of your choice. In or...
Fri, 11 May, 2018 at 6:47 PM
What's your pricing?
The cost of using our laundry service will vary depending on your location. Visit our app for more details about pricing, and don’t forget to look out for an...
Tue, 9 Apr, 2019 at 1:00 PM
Why has the price changed after I placed my order?
Our prices depend on your location so if you input this information after you have placed your order then the price may change accordingly. While we try to ...
Fri, 5 Apr, 2019 at 10:59 AM